Comments: Tales from the disservice industry

Well, I'd start with the station manager of that particular post office. It wouldn't take too much editing to turn this very rant into a polite yet obviously and justifiably annoyed letter...with a copy sent to the district supervisor, or the Postmaster General as you see fit. If it were a restaurant or credit card company, that would generate at least a contrite letter and a free appetiser/waived fee; I don't know what the USPS equivalent would be. A pane of stamps, maybe.

Posted by David. at June 14, 2004 05:11 PM

dude. don't even get me started on the post office. your ideas are great, but your problem is that you're trying to ascribe rationality to the people who make decisions around there. that leads nowhere - trust me, i've tried :(

Posted by Ken/Cazique at June 14, 2004 08:14 PM

None of this is surprising. The thing I find most shocking is that I just yesterday had pretty much the same experience with FedEx, a for-profit, ostensibly customer service oriented company. Paperwork I needed from an old boss was shipped to my home, where the bell doesn't list my name. As such, the FedEx driver listed it as a wrong address and returned it to the station, without leaving a sticker suggesting that, if I was in fact living there, I could pick it up at the station. Only because I knew the envelope was coming and called my boss to get a tracking number did I even discover the problem. The station wasn't as bad as you've described, but that's largely because there were fewer people waiting. The premise was the same.

Posted by Scott at June 15, 2004 10:16 AM